Returns & Refund Policy
We want you to love the products you purchase from us. Here’s everything you need to know about our return process.
Return Eligibility
To be eligible for a return, your item must be:
- Unused and unopened
- In the same condition as when you received it
- In its original packaging
Return Window
You have 30 days from the date of purchase to return an item. After this period, we cannot guarantee that we can accept your return.
Non-Returnable Items
- Opened or used body washes
- Sample-sized products
- Gift cards
Refund Process
Once we receive and inspect your return, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 5-10 business days.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company, it may take some time to process
- Contact your bank, sometimes it can take 3-5 business days to show up
Partial Refund
In certain cases, partial refunds may be granted for:
- Items not in their original condition
- Damaged packaging
- Returns made after the 30-day window
Exchanges
We only replace items if they are defective or damaged. To request an exchange, please email us at [email protected] with photos of the damaged item and your order details.
Order Cancellation
If you need to cancel your order, please contact us within 24 hours of placing it. Orders that have already been shipped cannot be canceled.
Contact Us
if you have any questions about our return and refund policy, please contact us:
- Email: [email protected]
- Use our Contact Form on the website